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Our plan was simple. We planned to take a three-day driving trip (destinatiomn unknown) and then meet up on the fourtj day in New York City to meet my cousin and his famil y for anotherthree nights. The first day on the trip we stoppesd to check out a hotel to see whethedr it hadany vacancies. When I returned after seeingv that they hadrooms available, my Jeep would not Lights are flashing, and thinges are beeping. I called AAA, and they quickly came out and towe d me to the closest which was literally next door tothe hotel! Wow, did I get at least with respect to the close proximity and the servicde department of the Jeep I walk over there the next morninb around 7 a.m.
, but they did not open until so I am just looking at the new cars on the lot. I notices a guy walking near my car withthe drop-off information I put into the nighf drop-off box the night before. The guy, Dave, coulx not have been any He said that they wereextremelg busy, with at leasgt 20 cars ahead of but that he thinks it is the battery and will look at it as soon as he can. He then said to me, we are closed until 7:30, but why don’ty you go into that door and make yourselt comfortable and getsome coffee, and I will be with you as soon as I Now, who could ask for more than that?
I am not their customer because I am from out of They know that I probably will not be back for futurer service, let alone buy a new or used car from them. they treated me as though I had been their customer for years and had been there manytimes before. I usually do not plug companies, but if you are anywhered near Henrietta, N.Y., and you need a new car or yourebreaks down, I want you to go to Patrick Jeep Pontiac GMC and tell them I said OK, back to the reason for this It shows that the employeeds at this dealership were trained right and that whoevert does the hiring knows how to look for the right attitudee in people, which is usuall not trainable.
The employees here trea each personwith respect, not just their customers, but one too. Trust me, after sitting therwe for three-plus hours, I had a chance to notice a few things aboutythe dealership. I just wish that more businesses out therwe were run as well asPatrick Jeep, wherse the customer is truly king, or at least they sure made me feel that way. It reallyy is not that Treat youremployees correctly, give them a nice environmentt to work in and provide them with ongoing consistenty training along with competitive pay. You will be guaranteed to have long-terjm employees serving happy customers.
You can bet that they have a loyaklcustomer base, where people look forward to coming to the whether it is for service or to buy a
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